Franchise Struggling to Implement Review & Reputation Management Solution


Altitude Trampoline Park is a franchise group with different owners and management who all care about their online reputation and reviews. As a locally focused business, online reviews have a huge impact on their success and visibility online. 

The owners were struggling to manage and receive updates about their online reviews from their local general managers who were overwhelmed with tasks. 

Customers were leaving negative reviews without follow-up or responses and happy customers were not providing feedback to balance the negative rush. Additionally, owners with multiple locations weren’t receiving insight into how their parks were performing.


Rhino Reviews worked with the owners to implement a process for both gathering reviews and feedback but more importantly for sharing this feedback with the appropriate parties instantly. 

Rhino Reviews also monitors all platforms online to understand customer sentiment and areas of opportunity for the parks. 

They provide reporting to the owners based on their individual parks as well as the overall owner group to help show averages and areas of opportunity.


Altitude Trampoline Parks continues to expand their partnership with Rhino Reviews for reputation management as the owners are pleased with the insight and reporting they receive as well as with the review and rating growth.

“Chelsea and the Rhino Reviews team has been great to work with. Their ability to update our teams on relevant and important information quickly has been helpful as we continue to expand our parks.”

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“The team is organized, responsive, and flexible. They understand the client’s needs and consistently deliver on requests. Their transparent communication stands out.”


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“Rhino Reviews knows how to move the needle. Chelsea is amazing to work with and the team executes at a high level. We worked together on a fairly involved and relatively complex reputation management project that had a number of challenges, all of which Chelsea helped successfully navigate while delivering tangible results.”

Andrew Cilio

Mago SEO

“Hiring Chelsea and Rhino Reviews to oversee our overall online presence was hands down one of the best business decisions we’ve made. Their process was super simple to integrate into our monthly marketing to do list and now they take care of all of the heavy lifting. I would highly recommend her to anyone looking to outsource a portion of their marketing with complete confidence that it will be handled even better than if you took care of it yourself.

Suhaiba Neill

John Neill Painting

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