Franchise Struggling to Implement Review & Reputation Management Solution

Challenge

Altitude Trampoline Park is a franchise group with different owners and management who all care about their online reputation and reviews. As a locally focused business, online reviews have a huge impact on their success and visibility online. 

The owners were struggling to manage and receive updates about their online reviews from their local general managers who were overwhelmed with tasks. 

Customers were leaving negative reviews without follow-up or responses and happy customers were not providing feedback to balance the negative rush. Additionally, owners with multiple locations weren’t receiving insight into how their parks were performing.

Solution

Rhino Reviews worked with the owners to implement a process for both gathering reviews and feedback but more importantly for sharing this feedback with the appropriate parties instantly. 

Rhino Reviews also monitors all platforms online to understand customer sentiment and areas of opportunity for the parks. 

They provide reporting to the owners based on their individual parks as well as the overall owner group to help show averages and areas of opportunity.

Results

Altitude Trampoline Parks continues to expand their partnership with Rhino Reviews for reputation management as the owners are pleased with the insight and reporting they receive as well as with the review and rating growth.

“Chelsea and the Rhino Reviews team has been great to work with. Their ability to update our teams on relevant and important information quickly has been helpful as we continue to expand our parks.”