Reputation Management for a Vacation Rental Software Company


CiiRUS contacted Rhino Reviews for support with their online reviews across multiple platforms. Their reputation had cost them multiple sales and they were hearing more and more frequently from prospects that while they wanted to choose CiiRUS, their reviews scared them away. 


Rhino Reviews worked with CiiRUS to understand opportunities within their current process that needed improvement and then crafted a reputation strategy to focus on growing their online reviews. 

It was determined that Google was the immediate focus with G2 and Capterra as secondary priorities. Rhino crafted review campaigns focusing on Google initially and then doubling back to customers who engaged and personally asking for G2 and Capterra reviews.


Within the first year, Google improved from a 3.8 rating with 45 reviews to a 4.3 rating with 98 reviews. G2 has increased from a 2 rating to a 3.6 rating!

The CiiRUS team has had multiple clients cite their positive reviews as an influence in choosing their services and Rhino Reviews continues to support them with the review growth strategy and execution.

“They have been fantastic to work with. Chelsea is lightning fast to respond and is on point with all deliverables. They feel like part of our team!”

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“Rhino Reviews knows how to move the needle. Chelsea is amazing to work with and the team executes at a high level. We worked together on a fairly involved and relatively complex reputation management project that had a number of challenges, all of which Chelsea helped successfully navigate while delivering tangible results.”

Andrew Cilio

Mago SEO

“Hiring Chelsea and Rhino Reviews to oversee our overall online presence was hands down one of the best business decisions we’ve made. Their process was super simple to integrate into our monthly marketing to do list and now they take care of all of the heavy lifting. I would highly recommend her to anyone looking to outsource a portion of their marketing with complete confidence that it will be handled even better than if you took care of it yourself.

Suhaiba Neill

John Neill Painting

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