Reputation Management & Review Growth for a Home Security System
Challenge
Frontpoint Security was struggling to build positive reviews online for its home security system products. They had internal issues that were causing frustration for customers who were turning online to voice these frustrations.
These negative reviews across multiple platforms were hurting the growth of Frontpoint and causing their team morale issues.
Solution
Rhino Reviews and Frontpoint worked to create a review strategy to reach out to customers at a variety of touchpoints from initial signup to renewal to post customer support interaction.
Rhino Reviews conducted internal surveys to understand where the areas of opportunity were for Frontpoint to improve, and Frontpoint was open and receptive to this feedback.
Together, they agreed upon the outreach strategy to focus on review growth on Google, ConsumerAffairs, Trustpilot, BBB, and Yelp.
Results
After one year working together, Frontpoint had improved from a 1.7 rating on Google to a 4.3 and has gained over 1000 reviews. In just 3 months, Consumer Affairs improved from a 2.7 to a 3.9!
Their ratings and reviews have improved on all platforms, and Frontpoint feels one of the biggest benefits is the additional internal feedback that they receive from customers with the surveys from Rhino Reviews.
“They’re a small team, but have huge outputs in terms of service and support. They always delivered on our requests. If something was potentially going to be delayed or a project ran into roadblocks they alerted us immediately and were fully transparent about any implications, positive or negative.”
Read Our Reviews
Exceeding your expectations and delivering 5-star service is our mission. This dedication to service has allowed us to be recognized for years as a Top Rated Reputation Management Firm.
“The team is organized, responsive, and flexible. They understand the client’s needs and consistently deliver on requests. Their transparent communication stands out.”
Frontpoint
Read the Success Stories“Rhino Reviews knows how to move the needle. Chelsea is amazing to work with and the team executes at a high level. We worked together on a fairly involved and relatively complex reputation management project that had a number of challenges, all of which Chelsea helped successfully navigate while delivering tangible results.”
Andrew Cilio
Mago SEO
“Hiring Chelsea and Rhino Reviews to oversee our overall online presence was hands down one of the best business decisions we’ve made. Their process was super simple to integrate into our monthly marketing to do list and now they take care of all of the heavy lifting. I would highly recommend her to anyone looking to outsource a portion of their marketing with complete confidence that it will be handled even better than if you took care of it yourself.
Suhaiba Neill
John Neill Painting
Speak with our team of certified reputation experts today:
Receive your FREE Reputation Analysis to identify your opportunities and receive your custom Reputation Strategy.
Get My Free Analysis Call or Text Us: (844) 988-0201