Review Growth and Reputation Repair for an Online Auction Company


PCI East Coast Auctions was struggling from fake online reviews from competitors as well as customers leaving lies about their process on Google. They were responding to the reviews and contacting customers to resolve their concerns, however they struggled to grow positive reviews from their many happy customers. 

They also were battling review issues on the BBB, Facebook, and Yelp.


Rhino Reviews partnered with PCI Auctions to understand the cycle for their auctions each week and the touchpoints with both bidders and sellers. 

Rhino Reviews put together an outreach strategy to grow their positive reviews across multiple platforms from both the sellers and bidders at the auctions. 

Rhino Reviews joins the weekly marketing call with the PCI Marketing team to stay updated on changes within the business or marketing strategy that may affect customer sentiment as well as to report out on the prior week’s work and results.


Rhino Reviews and PCI Auctions have worked together for over 4 years. They have seen tremendous growth in their Google Reviews, remaining above a 4 rating and reaching just under 500 reviews. 

PCI Auctions is pleased with the increased communication with customers as well as the instant notification or reviews being posted and Rhino Reviews proactively responding or flagging the reviews.

“I love that Rhino Reviews is willing to meet with us every week to go over any updates as well as listen to what we are working on so that our goals always align.”

Read the full review on Clutch

Share This

Read Our Reviews

Exceeding your expectations and delivering 5-star service is our mission. This dedication to service has allowed us to be recognized for years as a Top Rated Reputation Management Firm.

“The team is organized, responsive, and flexible. They understand the client’s needs and consistently deliver on requests. Their transparent communication stands out.”


Read the Success Stories

“Rhino Reviews knows how to move the needle. Chelsea is amazing to work with and the team executes at a high level. We worked together on a fairly involved and relatively complex reputation management project that had a number of challenges, all of which Chelsea helped successfully navigate while delivering tangible results.”

Andrew Cilio

Mago SEO

“Hiring Chelsea and Rhino Reviews to oversee our overall online presence was hands down one of the best business decisions we’ve made. Their process was super simple to integrate into our monthly marketing to do list and now they take care of all of the heavy lifting. I would highly recommend her to anyone looking to outsource a portion of their marketing with complete confidence that it will be handled even better than if you took care of it yourself.

Suhaiba Neill

John Neill Painting

Speak with our team of certified reputation experts today:

Receive your FREE Reputation Analysis to identify your opportunities and receive your custom Reputation Strategy.

Get My Free Analysis Call or Text Us: (844) 988-0201

Sign up for the Rhino Reviews newsletter to stay updated

This field is for validation purposes and should be left unchanged.